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Set up notifications and SMS
Configure operational appointment messages and review SMS communication settings.
4 min readUpdated August 2026
Configure appointment messages
Open Settings, then Notifications, to configure the timing and content of operational messages. The SMS area lets you review delivery configuration and conversations when the feature is enabled for your plan.
- 1.Review the message templates before enabling them.
- 2.Set reminder timing appropriate to your customers.
- 3.Use operational messages for booking information.
- 4.Respect do-not-contact and consent choices before sending marketing communication.
Review delivery outcomes
Use the SMS chat and notification views to investigate failed messages or customer replies. Do not use messages to send sensitive customer information.